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Buy with confidence

Buy with Confidence at Lucha Masters

At Lucha Masters, we want receiving your order to be as thrilling as your favorite wrestler entering the ring. This guide covers everything you need to know about shipping, order tracking, exchanges, refunds, and customer support — ensuring your shopping experience is smooth and worry-free.

Shipping and Delivery Times

We ship to all of Mexico with care and precision.

  • Order Preparation: Takes 3 to 7 business days depending on the product, model, and availability. Some items ship faster; others need more time.
  • Delivery Time: Begins after the package is handed to the courier. Duration depends on your location and the courier service used.
  • Business Days: Exclude Saturdays, Sundays, and holidays.
  • High Demand Periods: During promotions or special events, preparation times may extend slightly. We will notify you if delays occur.

Once your package is with the courier, you’ll receive tracking info via email or WhatsApp.

Tracking Your Order

  • After handoff to the courier, tracking details and a tracking number will be sent.
  • It may take a few hours for tracking info to appear in the courier’s system.
  • If you don’t receive tracking info after the estimated preparation time, contact us with the following:
  • Full name of purchaser
  • Order number
  • Registered email or phone
  • Product purchased

This information helps us locate your order quickly and assist you efficiently.

Exchanges: Size or Model Changes

You can request exchanges within 15 calendar days from receiving your order.

Conditions for Exchange:

  • Product must be unused, unwashed, and unmodified.
  • Original tags, accessories, and packaging must be intact.
  • No stains, odors, damage, or signs of wear.
  • The requested size or model must be in stock.

Shipping Costs:

  • If the exchange is due to customer choice (size, color, model), return and reshipment costs are the customer’s responsibility.
  • If we send the wrong product or size, Lucha Masters covers all shipping costs to correct the order.

Tip: Before purchasing, consult our size guide and compare measurements to a garment you already own for the best fit.

Note: Customized or specially modified products cannot be exchanged unless there’s a manufacturing defect.

Handling Damaged, Incomplete, or Incorrect Products

We carefully inspect every order before shipping, but if you receive a damaged or incorrect item:

  • Contact us within 5 calendar days of delivery.
  • Provide:
  • Order number
  • Brief description of the issue
  • Clear photos of the product
  • Photos of the outer packaging and shipping label
  • Photos showing the damage clearly (if applicable)

We will review your case and may offer:

  • Replacement of the product
  • Shipping missing parts
  • Exchange for the correct item
  • Full or partial refund

Important: Do not discard the product or packaging until the case is resolved, as they may be needed for claims with the courier.

Refunds Policy

Refunds apply in the following situations:

  • Product is no longer available.
  • Order cannot be prepared or shipped.
  • Item arrives damaged and cannot be replaced.
  • Incorrect product received with no available replacement.
  • Order canceled before preparation begins (when possible).

Refunds are processed using the original payment method, subject to payment platform policies. It can take 5 to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

Shipping fees are non-refundable if the return is due to customer choice (e.g., wrong size). If the error is ours or the product is damaged, we cover return shipping costs.

These policies comply with consumer protection laws.

Frequently Asked Questions (FAQs)

How long does delivery take? Order preparation is 3–7 business days, plus courier transit time.

Do you ship everywhere in Mexico? Yes, including remote areas, though delivery time or cost may vary.

How can I track my package? You’ll receive a tracking number once your order ships.

Can I exchange a t-shirt size? Yes, within 15 days of receipt, with the product in original, unused condition.

What if I ordered the wrong size? If available, you can exchange it at your expense.

What if you sent the wrong size? We’ll cover all shipping costs to correct your order.

What if my product arrives damaged? Contact us within 5 days with photos for assistance.

Can I cancel my order? Contact us ASAP. Cancellation depends on order status.

Can I exchange personalized products? No exchanges unless there’s a defect or error.

Can I pick up my order in person? If available, the option will appear during checkout. Wait for confirmation before visiting.

Need Help? Contact Us

For questions about your purchase, exchange, or shipping:

  • WhatsApp: +52 55 4897 3234
  • Contact Form: Available on our website’s Contact section

Customer service hours: Daily from 12:00 PM to 8:00 PM

Please include your full name and order number for faster assistance.

At Lucha Masters, your shopping experience is our top priority. We’re here to support you every step of the way — because every order deserves to be a champion’s victory.